Somaliland mobile money service gets GSMA certification

Since its launch in 2009, ZAAD has transformed how Somalilanders conduct their daily financial transactions, from paying for groceries to sending money to relatives in remote villages.

The GSMA certification, introduced in 2018, evaluates mobile money providers on more than 300 criteria, including service quality, customer asset protection, and technological sophistication.

GSMA has over 700 telecom companies as members.

“Connectivity and digital technology have profound implications in crisis settings. They allow crisis affected populations to access lifesaving information, connect with loved ones, and receive vital humanitarian assistance,” said GSMA head of mobile for humanitarian innovation Kimberly Brown.

With growing humanitarian needs around the world, Brown added, new innovations are vital to respond to increasingly complex crises.

For Telesom, the journey to certification was a years-long endeavor that required significant investments in technology and training.

“We had to reimagine our entire system. It wasn’t just about meeting standards, but about fundamentally improving how we serve our customers,” said Mr Abdikarim Mohamed, chairman of Telesom board of directors.

Cut off from international financial systems and ineligible for most foreign aid, Somaliland has had to rely on homegrown solutions and diaspora remittances to fuel its development.