Huduma Kenya wins another award for best public service delivery

Huduma Kenya Programme has won another mark of recognition, clinching the coveted Kenya Ombudsman Award for the best public service delivery.

Devolution and Planning Cabinet Secretary Anne Waiguru, in whose docket Huduma falls, said credible public administration institutions and systems are essential vehicles for Government to deliver its mandate.

Represented by her Principal Secretary in the State Department of Planning, Peter Mangiti, Waiguru said such institutions hold the key as a democratic instrument for shaping state-society relationships and effective governance.

“The success of the public service and the officers who make up the service depend on everyone’s ability to restore trust, and confidence in the public administration, as a responsive and accountable governing institution that is there to serve the needs of the public,” said Waiguru.

The award was presented to the Head of the Huduma Kenya Secretariat Dennis Mutuku by Attorney General Githu Muigai and witnessed by the Chairperson, Commission on Administrative Justice Otiende Amollo.

The CS congratulated those who won adding their hard work illustrates that within the Public Service. The programme has so far generated over Sh6 billion in revenue collection from services that require payments, statistics from the secretariat indicate.

The statistics also indicate operational Huduma Centres serve over 20,000 customers daily. They have to date served over three million people, which has raised the work productivity of the Centers as Government Service Points.

Employment creation

The programme also created employment of 1000 people, mostly young who serve in the 21 operational Huduma Centres across the country, constituting an average of 50 per centre. Huduma Kenya is targeting to create at least a Huduma centre in each of the 47 counties.

The success of the Huduma Centres is adding to Vision 2030’s aim of achieving a people-centred, transparent and accountable public service that meets global standards and best practice in the early 21st Century.

Huduma Kenya has won five Global Awards in one Financial Year - 2014-2015: the United Nations Public Service Award in the  Improving the Delivery of Public Services category; African Public Service Award in the Special Recognition category; the Africa in Innovative Management of Public Service Award from African Association for Public Administration and Management.

Others are Customer Service Excellence in Public Sector Award from the Institute of Customer Service Kenya and best in use of ICT in the Public Service Awards by Information Communication Technology Association of Kenya.