How to address workplace incivility

Managers must make it known that the team will not accept uncivil conduct and then be prepared to take action. [iStockphoto]

Workplace incivility can be defined as deviant workplace behaviour of low intensity that includes rudeness, discourtesy, impoliteness, or violation of work norms. People engaging in uncivil behaviour may not necessarily have bad or harmful intent but need to be curtailed.

Below are a few tips to deal with workplace incivility: