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The Standard e-Paper
Truth Without Fear
The Standard Group Plc is a multi-media organization with investments in media
platforms spanning newspaper print operations, television, radio broadcasting,
digital and online services. The Standard Group is recognized as a leading
multi-media house in Kenya with a key influence in matters of national and
international interest.
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A customer experience survey across Kenya's banking sector has found that customers prioritize excellent service over cost considerations when selecting their preferred banking channels.
The "Beyond Satisfaction, Towards Delight" survey, recently conducted by global consulting firm KPMG, polled 866 retail and business banking customers across three key regions of the country - Nairobi, the Coast, and Western Kenya.
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