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How customers were left stranded in Mpesa glitch

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A Safaricom subscriber using the Mpesa App for payment. [File, Standard]

Thousands of Kenyans who rely on the M-Pesa service for their daily payments found themselves stranded when Safaricom's mobile phone-based money transfer and micro-financing service experienced a downtime.

The service was inaccessible on the M-Pesa app, Unstructured Supplementary Service Data (USSD code), and SIM card tool.

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