Report: Sacco staff struggle to market mortgages despite training

One of the biggest concerns one may have about a mortgage is the fear of taking long repayments as opposed to taking an unsecured loan. [iStockphoto]

A new report co-authored by the Sacco regulator has revealed existing knowledge gaps among society’s staff on how mortgage products work and further recommended training to all relevant workers.

The report by Sacco Societies Regulatory Authority (Sasra) says in some instances, some staff are not familiar with Kenya Mortgage Refinance Company (KMRC) single-digit loans, which limits options for otherwise qualified customers.