Passengers who arrived at the company offices along Nairobi's River Road by 6 am and who had paid Sh1,500 bus fare had not left the city by Tuesday, December 27 noon.
Some travelers said they had booked the Coach as early as yesterday.
David Apima, Staff Officer Personnel (SOP) Central Sub-county who spoke to The Standard said that the management of the Western Express was yet to issue a statement on the way forward.
"We have not received an explanation yet or whether the passengers will get a refund. We will not allow this mismanagement to happen," said Apima.
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