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KQ is running smoothly and keeping time, but AI voices are causing turbulence in air

Kenya Airways planes at Jomo Kenyatta International Airport, Nairobi. [File, Standard]

The national airline, whose takeover, I suspect, might be added to those dubious deals with Dubai-based entities, invited me to respond to a survey about their services recently. I happily filled in the questionnaire and mailed back.

But within 24 hours, I received another email following up on the survey. They were yet to receive it. I am forwarding, yet again, my honest view of their services.

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