What would you do if your child was a heroin addict suffering from acute withdrawal symptoms - disintegrating in front of your eyes - while waiting for rehab treatment to start? One mother from a village in the south-west of England describes how she ended up driving her daughter to town, and paying for her to get a fix.

From the first moment you walk into a room people are making judgements about how much they like you. Fortunately, there are ways to improve your chances.