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How a botched car hire deal birthed a thriving business for mitumba trader

When Simon Kibe (pictured) went out to hire a car to run some errands in Thika town, he did not know he was courting a big business opportunity. As a first-time car hire client, he expected a smooth transparent transaction. As such, he planned his day accordingly.

Things turned out disappointing. "I had ordered a Toyota Axio model, but after...