×
App Icon
The Standard e-Paper
Informed Minds Prefer The Standard
★★★★ - on Play Store
Download Now

Customer service mistakes to avoid as a business

Institute of Customer Experience board members Wavi Mungala and Sheila Mugusia chats with Chantel Botha the MD Brandlove (C) during their annual conference in Lake Naivasha Resort. [Antony Gitonga, Standard]

The problem with great customer service is that everyone seems to think they know how to do it - it's a piece of cake, right? Wrong.

Here are five of the most frequent customer service mistakes.

Get Full Access for Ksh299/Week
Uncover the stories others won’t tell. Subscribe now for exclusive access
  • Unlimited access to all premium content
  • Uninterrupted ad-free browsing experience
  • Mobile-optimized reading experience
  • Weekly Newsletters
  • MPesa, Airtel Money and Cards accepted
Already a subscriber? Log in