The Standard Group Plc is a
multi-media organization with investments in media platforms spanning newspaper
print operations, television, radio broadcasting, digital and online services. The
Standard Group is recognized as a leading multi-media house in Kenya with a key
influence in matters of national and international interest.
Institute of Customer Experience board members Wavi Mungala and Sheila Mugusia chats with Chantel Botha the MD Brandlove (C) during their annual conference in Lake Naivasha Resort. [Antony Gitonga, Standard]
The problem with great customer service is that everyone seems to think they know how to do it - it's a piece of cake, right? Wrong.
Here are five of the most frequent customer service mistakes.
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