Why banks must embrace digital lending to protect customers

Bhartesh Shah, Chief Executive Officer of SBM Bank Kenya, during the My Chat with a Bank CEO forum last week. [Patrick Vidija, Standard]

Commercial banks across the country have been urged to leverage the digital lending space to protect customers.

Bhartesh Shah, Chief Executive Officer of SBM Bank Kenya, says mushrooming digital lenders have taken advantage of the vulnerability of those seeking convenience by burdening them with expensive loan facilities.