The owner you didn't expect: Lesson from judging a Kinyozi by its cover

Man getting a beard shave. (Courtesy)

They say don't judge a book by the cover, but according to my experience in the beauty and grooming world, the rule doesn't necessarily apply. A client can easily doubt your expertise by just your look or dressing. Some hairdressers also judge their clients the same way. I personally run my barbershop business, but most clients, especially the new ones would still go ahead and ask for the owner of the shop or the one in charge, hence the reason for penning this article.

This particular evening, while I was busy working on a client, I was having small talk with another regular, middle-aged client, who would stop by every evening after work. He is one example of men who don't like going back to the house early to avoid mazoeano with mama watoto. He would come in, loosen his tie and sit comfortably like a boss.