General Motors East Africa (GMEA) Ltd has signed a partnership with Auto Xpress to expand its after sales service network. Through the union, Isuzu and Chevrolet customers will now access after sales service from Auto Xpress outlets.
Speaking during the signing, GMEA Managing Director Rita Kavashe said the move was part of General Motors strategy to bring its after sales services closer to their customers. “We have expanded our after sales network to ensure our customers receive the same quality after sales services they receive from us nearer to their homes,” said Ms Kavashe.
The project will run in 11 Auto Xpress outlets but is expected to grow to a total 76 outlets in the next two years.
Customers visiting the outlets will access a wide range of motor vehicle products such as wheels, batteries, suspension parts, lubricants & filter, accessories and garage tools from the Auto Xpress outlet.
They will also receive specialized maintenance services which include passenger tyre changing, balancing suspension bays, passenger car alignment, computerized truck alignment, truck tyre repair, tyres & tubes. Auto Xpress CEO Sandeep Shah noted the partnership has created an opportunity for the company to diversify its product and service offering as well as increase its revenue stream.
“The training will not only benefit us internally but will also uplift the quality of our after sale service to our customers. We are glad to be associated with General Motors East Africa in this venture,” he said.
