The Nairobi City Water and Sewerage Company (NCWSC) has issued a warning against illegal connections, saying they threaten equitable water distribution and public health.
NCWSC Managing Director Eng. Nahason Muguna said, while the company strives to meet the growing demand for water in the city, illegal connections continue to undermine their efforts.
“As we work to ensure sustainable water access in Nairobi, we are faced with the dual challenge of increasing demand due to rapid population growth and the persistent issue of illegal connections,” he said.
Illegal water connections, which divert supply from legitimate customers, have long plagued the city, resulting to huge losses and reduced efficiency in water distribution.
Speaking during the launch of a new crackdown campaign, the MD noted that these unauthorised connections not only disrupt service but also expose residents to potential contamination risks.
“Our primary mandate is to ensure that every resident receives their fair share of water. However, illegal water connections jeopardize this objective, affecting both the quality and reliability of supply,” Eng. Muguna added.
Customers have now been asked to ensure they are legally connected and that their water meters are not tampered with.
“The company is calling on all customers who are illegally connected to its water supply lines or have tampered with their meters to visit any of any regional Office and regularise their connections,” said Muguna.
Customers who voluntarily legalize their connections by April 30 will have all penalties waived. However, after this deadline, those found with illegal water connections will face prosecution and fines.
“We need every resident to play their part. Regularizing connections and paying bills on time ensures that we can sustainably supply water to all,” he said.